Mail-in instructions

Mail-in module service is available nationwide for eligible work. Follow these steps to prepare an approved module for shipping to Core Auto Logic.

Before you ship: Submit your request and wait for service approval and your job-specific packing instructions. A submitted request, completed additional details or this public page does not authorize shipping.

Mailing address

Use the complete address, including STE 430 PMB 1015, for approved mail-in work. This is our mailing destination. For an in-person visit, contact us to confirm an appointment and location first.

How to send your module

1. Request a review. Start a module service request with your year, make, model and a description of the problem. Add clear module-label photos and part numbers if available. VIN is optional for the initial request; we may need it later to confirm compatibility. For cloning, provide details of both the original and donor modules.
2. Confirm the accepted work. Review the final quote and instructions provided for your job. We confirm which modules to send, the agreed service and any job-specific requirements. If anything is unclear, contact us before shipping.
3. Identify what is in the box. Include your CAL job reference, name, phone, email, vehicle details and confirmed return address. Use your dashboard packing slip and module labels when provided. For approved cloning work, label the original and donor separately. Attach identification to protective wrapping without covering manufacturer labels or connectors.
4. Pack securely. Protect each approved module and its connectors, wrap modules separately and cushion them in a sturdy box so they cannot move or contact each other. Follow any additional packing requirements in your job instructions. Send only approved modules. Do not include airbags, inflators, seat belts or pretensioners.
5. Ship with tracking. Address the package exactly as shown above. You arrange and pay for inbound shipping to CAL. Keep your carrier receipt and tracking number, and add tracking to your customer dashboard when available or send it to our team with your CAL job reference.
6. Follow your job updates. Check your customer dashboard and messages for receipt, findings and next steps. Return shipping is included in the final quote; confirm the return address and agreed charges before return shipment. Timing depends on the accepted work and module condition.

After your module comes back

Follow the installation and setup instructions for your job. Some vehicles still require coding, immobilizer pairing, adaptations or relearns with the module installed. Off-vehicle service does not verify every vehicle system or guarantee that programming will resolve unrelated faults.

Need help before shipping?

Call or text (945) 382-4065, or email dispatch@coreautologic.com. Include your CAL job reference if you already have one.

Request mail-in service · Review service terms