CORE AUTO LOGIC LLC - Effective September 10, 2026. Version 2026-09-10.1.
These Job Request and Service Terms govern requests and automotive services accepted under this version. They control over conflicting general service provisions in our website Terms of Use. Our Privacy Policy and applicable website and messaging terms continue to apply.
These terms apply to services purchased from CORE AUTO LOGIC LLC ("Core Auto Logic," "we," or "us"). The customer is the person or business identified as the purchaser in the approved estimate or service authorization. You represent that you own the vehicle or component, or have the owner's authority to request the work. A person ordering for a business represents that they are authorized to bind that business. We may require identification and proof of ownership or authority, particularly for vehicle-security work.
A request for a quote or appointment does not, by itself, authorize unpriced repairs. Paid work begins only after you approve the service scope and price or a stated diagnostic spending limit. Approval may be recorded through a signed estimate, electronic acceptance, or another documented method permitted by law. We will obtain further approval before exceeding the authorized scope or spending limit. A submitted request does not confirm an appointment until we accept it.
Vehicle owners: For immobilizer programming, reprogramming, resets, or related vehicle-security work, you may be required to provide a valid driver's license and proof of vehicle ownership or lawful authority, such as a vehicle title or an accepted current insurance card. The documents must identify the relevant customer and vehicle. We may request additional documents if the names, vehicle identification number (VIN), or authority to request the work cannot be verified, or if the specific procedure requires them.
Repair shops requesting work for a customer: You may be required to collect and provide your customer's valid driver's license, proof of vehicle ownership or lawful authority (such as a title or an accepted current insurance card), and the customer's signed authorization specifically permitting CORE AUTO LOGIC LLC to perform the requested immobilizer work. The authorization must identify the customer, vehicle/VIN, requesting shop, authorized work, and date. If the signer is not the owner, their authority to act for the owner must also be established. Obtain the customer's permission to provide the required documents to us for verification and authorized service.
Required documents and authorization must be provided and verified before the immobilizer work begins. We may postpone or decline that work if documentation is missing, inconsistent, or cannot be verified. Accepted documents depend on the procedure and applicable manufacturer or vehicle-security program requirements; an insurance card is not sufficient in every situation. Follow our instructions for presenting or securely providing requested documents. A general quote request or a shop's own approval does not replace required customer authorization or ownership verification.
Payment is due in full immediately when an invoice for authorized charges is issued and delivered to you, unless Core Auto Logic has agreed in writing to a different due date. There are no automatic Net 15 or Net 30 terms. An estimate or quote is not an invoice.
We may require a disclosed deposit or advance payment before scheduling paid work, ordering parts, buying vehicle-specific software access, or beginning service. Deposits are credited to the applicable invoice. The final balance is due immediately upon delivery of the completion invoice. Subject to applicable law, cleared payment is required before collection or return shipment of property in our possession. We may suspend additional work or new bookings while an account is overdue.
The contracting customer remains responsible for authorized charges even if an insurer, warranty administrator, repair shop, vehicle owner, or other third party declines or delays reimbursement. A business ordering work for its customer owes Core Auto Logic regardless of whether that business has been paid by its customer. A different payer arrangement must be expressly accepted by Core Auto Logic. Signing as a business representative does not itself create a personal guarantee.
If an invoice remains unpaid for more than 10 calendar days after its due date, a one-time late charge equal to 10% of the unpaid invoice balance will be assessed on the 11th calendar day after the due date, but only to the extent permitted by applicable law and never above the applicable lawful maximum.
The charge applies only to authorized invoice charges still unpaid at that time, after payments and credits. It excludes previous late charges and interest. It is assessed once per invoice, does not recur every 10 days or each month, and does not compound. The 10-day threshold delays the late charge; it does not extend the original payment deadline. No charge will be imposed on an amount where doing so is prohibited by applicable dispute, consumer-protection, or other law. Any unlawful excess will be credited or refunded.
Our obligation is to perform the specific work stated in your approved service authorization. Repairing, testing, programming, cloning, coding, or replacing a particular module does not by itself promise that the vehicle will start, drive normally, pass inspection, or be free of other faults. A broader result applies only where we expressly agree to that result as part of the service.
For example, a BCM may be repaired correctly while the vehicle remains in a no-start condition because of a separate wiring, power-supply, ground, immobilizer, engine-control, fuel-system, mechanical, or other fault. The persistence of a symptom alone does not establish that the authorized BCM work failed.
Authorized work properly completed remains payable even when another condition prevents the vehicle from operating. This provision does not excuse defective work, failure to deliver an expressly agreed result, or a failure to meet applicable legal or warranty obligations.
Where you or another shop selects a particular component or procedure without authorizing a complete diagnosis, our work is limited to the agreed procedure. Additional fault-finding or repairs require separate authorization. If we undertake diagnosis ourselves, this clause does not remove our responsibility for the diagnostic service we agreed to provide.
Diagnosis, bench testing, disassembly, assessment, and an expressly authorized programming or recovery attempt may be chargeable services even if no fault is reproduced, the unit is beyond repair, a part is incompatible, or further work is declined. The applicable fee or time limit must be disclosed and approved before that work begins.
An unsuccessful attempt will not be billed as a successfully completed repair. If a procedure cannot be completed, only the separately authorized assessment, attempt, labor, parts, and nonrecoverable access charges actually earned or incurred are payable. Any expressly agreed success-based pricing or no-fix/no-fee promise controls for that service.
Bench testing checks the component under the conditions and functions tested. It cannot establish the condition of every vehicle circuit, reproduce every intermittent or temperature-dependent fault, or replace vehicle-level verification. We will describe the work completed and any material testing limitations or unresolved conditions identified.
For onsite module programming and ECU cloning a $125 trip and assessment fee applies and includes up to 30 minutes of initial diagnostic assessment. It is separate from programming or cloning charges and remains payable for the onsite visit even if the work cannot proceed or the vehicle is not repaired.
Customer-supplied modules or replacement parts may be incompatible, defective, or unsuitable. The requested module may not be the root cause or the only cause of the symptoms. Completing programming or cloning does not guarantee that the vehicle will start or that all faults will be resolved.
Additional diagnosis or wiring repair is $150 per hour, billed in 30-minute increments ($75 per increment), with your approval before proceeding. We will explain any change in scope or charges before doing the work. These onsite charges do not automatically apply to mail-in jobs or unrelated services. A cancellation before dispatch is governed by the separately disclosed cancellation terms, not automatically treated as a completed visit.
You must provide accurate vehicle identification, component numbers, symptoms, relevant prior repairs, water or collision damage, and known modifications. Incorrect or incomplete information can affect compatibility, diagnosis, pricing, and timing; any resulting additional charge requires approval.
We do not warrant the underlying quality or suitability of parts you supply. Used, salvaged, previously programmed, or modified modules may contain defects, corrupted data, security restrictions, or incompatible hardware. Our responsibility for the work we perform remains separate from a supplied part's pre-existing condition.
Programming may require resets, coding changes, key relearns, removal of existing modifications, or manufacturer access. Known material risks and chargeable access requirements will be explained before authorization. Existing data or custom settings may not be recoverable. We may decline unsupported, unsafe, unlawful, or incompatible work. This section does not waive responsibility for damage we cause through improper work.
An estimate is based on the information and inspection then available. Hidden faults or changed instructions may require a revised estimate; we will obtain approval before additional chargeable work. If approval is declined, you owe only authorized work and costs already earned or incurred, including any previously approved testing or reassembly.
Turnaround and appointment times are estimates unless a specific guarantee is accepted in writing. Parts availability, manufacturer systems, hidden damage, shipping, and customer response times can cause delays. A paid rush service and its remedy for missed timing must be stated in the authorization.
If you cancel, you remain responsible for authorized work already performed and previously disclosed, approved, nonrecoverable costs actually incurred. Any separate cancellation, failed-visit, special-order, or restocking charge must be disclosed and accepted before it applies. Unused deposit amounts are refunded after lawful deductions. Mandatory cancellation and refund rights remain available.
The applicable service-specific written warranty, including its duration and covered work, must be made available before you authorize the service. These general terms do not shorten that warranty, cancel an express promise, or eliminate rights provided by law.
Coverage concerns the work or parts covered by that warranty. It does not make us responsible for unrelated systems or damage caused by incorrect installation, external electrical faults, water intrusion, collision, misuse, or later modifications. An exclusion applies only to the extent the condition caused the claimed failure; third-party work alone does not automatically void coverage.
Contact us promptly if you believe covered work has failed, and provide the job reference, symptoms, and reasonably available supporting information. Give us a reasonable opportunity to inspect and correct a covered defect. We will provide the remedy required by the applicable warranty and law, which may include correction, repair, replacement, or refund. An unchanged symptom alone is not an automatic entitlement to a refund for correctly completed work.
A warranty evaluation will not become a paid repair without disclosure and approval. Work found to be outside warranty coverage requires a new authorization before additional charges. Preserve the part and diagnostic evidence where practical. Emergency safety measures, a reasonable independent inspection, and statutory remedies are not prohibited.
Please report a service or billing concern through your dashboard job or at support@coreautologic.com, identifying the disputed work or charge and the reason. We will review the authorization, findings, work record, and available evidence. Undisputed amounts remain payable when due.
Before commissioning non-emergency corrective work elsewhere for reimbursement, give us a reasonable opportunity to inspect and respond. We do not automatically agree to pay another provider's charges without prior approval; rights to recover expenses under an applicable warranty or law remain unaffected.
These terms do not waive lawful card disputes, billing-error rights, complaints, court remedies, or consumer protections. Contacting us is not a condition that delays a statutory dispute deadline. We may provide relevant authorization, service, and delivery records when responding to a dispute.
For mail-in service, obtain our acceptance and shipping instructions first. Identify and photograph the component, pack it securely using appropriate protection, and use tracking. Shipping charges, any insurance or declared-value option, and responsibilities for transit claims must be disclosed in the service authorization. We will use reasonable care in handling and return packaging. Carrier delays do not alone establish that repair work was defective.
Arrange collection or authorize return shipping when notified that the property is ready. Storage charges apply only where a specific rate and start date have been disclosed and accepted in advance, and only as permitted by law. No storage rate is created by these general terms.
We reserve only those possession and lien rights that applicable law actually provides. Any enforcement, sale, or disposal requires the applicable notices and legal process. Property does not automatically become ours merely because an invoice is unpaid or a collection deadline passes.
Unless included in the authorized scope, our work is not a comprehensive vehicle inspection, emissions certification, or certification of roadworthiness. Do not operate a vehicle with an unresolved safety condition. Follow documented installation, relearn, calibration, and further-repair instructions, and arrange towing when appropriate.
ADAS functions assist the driver and do not replace attentive driving. Calibration or programming does not repair unrelated mechanical, sensor, wiring, alignment, or collision damage. We remain responsible for performing the authorized work properly and disclosing material unresolved conditions we identify.
TO THE EXTENT PERMITTED BY LAW, CORE AUTO LOGIC IS NOT LIABLE FOR INDIRECT OR CONSEQUENTIAL LOSSES, INCLUDING LOST PROFITS, BUSINESS INTERRUPTION, OR LOSS OF USE. FOR A CLAIM ARISING SOLELY FROM BREACH OF OUR SERVICE CONTRACT, OUR TOTAL LIABILITY IS LIMITED TO THE AMOUNT PAID OR PAYABLE FOR THE SPECIFIC SERVICE GIVING RISE TO THE CLAIM.
THESE LIMITS DO NOT APPLY TO FRAUD, WILLFUL MISCONDUCT, GROSS NEGLIGENCE, PERSONAL INJURY, PHYSICAL DAMAGE TO PROPERTY CAUSED BY OUR NEGLIGENCE, OR LIABILITY OR REMEDIES THAT APPLICABLE LAW DOES NOT ALLOW US TO LIMIT. THEY DO NOT REDUCE ANY APPLICABLE EXPRESS WARRANTY OR NONWAIVABLE CONSUMER RIGHT.
If collection proceedings become necessary, we may seek reasonable collection costs, court costs, and attorney fees only to the extent actually incurred and recoverable under applicable law or a valid agreement, and as awarded by a court where required. No automatic collection percentage or chargeback penalty is created by these terms.
You consent to receiving these terms, estimates, authorizations, invoices, and service records electronically in a form you can retain, subject to any additional consent requirements imposed by law. Service records may include relevant vehicle information, component identification, test results, photographs, approvals, and acceptance records, handled under our Privacy Policy. Where required for immobilizer work, identification documents, ownership or authority documents, and signed service authorizations are used for verification, authorized service, and required records, subject to our Privacy Policy and applicable security-program requirements. Acceptance of service terms is separate from consent to optional marketing or text messages.
Texas law governs to the extent permitted by applicable law. Mandatory protections and venue rights that apply to a customer or transaction remain available. No arbitration requirement, jury waiver, or class-action waiver is created by these terms.
Your approved authorization, applicable warranty, and the version of these terms accepted for your job form the service agreement. Specific agreed scope, pricing, and warranty promises take precedence over conflicting general wording. Later website edits do not retroactively change an existing job. If a provision cannot lawfully be enforced, the remaining provisions continue to apply to the extent permitted by law.